Rapid Solutions Group is a leading provider of business communications. From variable data publishing to POD to Web delivery, we offer state-of-the-art technologies to customize and personalize mission-critical customer communications.

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Rapid Intelligence™

Automotive Service Decision-Making Support System

Fleet-service management technology made practical and profitable

The key to profitability is regular and predictable maintenance. The key to ensuring regular and predictable maintenance is the next generation of computing power — Rapid Intelligence.

Using breakthrough text-mining and customized business rules, Rapid Intelligence lets you treat each and every one of your customers’ vehicles as if they were part of your fleet. It provides the preventive maintenance for each of your customers’ vehicles, and then it helps you present these recommendations through a variety of customer touchpoints.

Rapid Intelligence repackages advanced technology by giving organizations a new approach to build customer satisfaction, inspire customer loyalty and take advantage of new opportunities.

Plus, Rapid Intelligence is a bolt-on solution that is universally compatible with existing databases, including yours. It adds a layer of intelligence that gleans meaning from your operational data to identify driving patterns and service needs. You automatically act on this intelligence to increase business, boost profits, build customer loyalty and set your service shop apart from your competitors.

Rapid Intelligence offers four powerful components that track, report and prompt maintenance for your fleet.

	ServiceWiz — considers usage, service history and manufacturer maintenance recommendations to accurately predict vehicle service needs at the point of repair order creation. It is an unbiased report your service writers use as a reference of service needs to help boost your average repair order amounts.
	ReminderWiz — automatically prints and mails ultra-accurate full-color custom postcards based on when customers last had their vehicles serviced. Each card predicts and informs your customers of up to 15 preventive maintenance needs, according to usage and service history.
	PhoneWiz — automatically delivers a prerecorded message from you to coincide with your postcard mailings. Each message explains how following the recommended preventive services outlined on the postcard helps reduce the cost of vehicle ownership.
	ProfitWiz — generates detailed reports on “big picture” sales summaries, as well as drills down into the service account of a specific vehicle. In addition, it tells you who responded to the postcards, when they came and how much they spent. It will also let you know who didn’t respond so you can revise subsequent mailings with relevant incentives to get the customer’s car back in your bay where it belongs.